Frequently Asked Questions
What constitutes Unlimited Instant Prints in your photo booth service?
Following each engaging and fun-filled photo session within our booth, high-quality prints are generated instantaneously, allowing guests to take home a tangible memory of the event. The term “Unlimited” signifies that we do not restrict the number of individual photo sessions participants can enjoy. For each session, two identical photo strips are printed as a standard offering. Should guests desire additional printouts beyond these two strips from a particular session, they are welcome to participate in further photo booth sessions to obtain more copies. This ensures everyone who wants a print can receive one or more throughout the event.
What kind of camera setup and technology do you employ to ensure high-quality photographs?
We are committed to delivering exceptional image quality. To achieve this, we exclusively utilize professional-grade DSLR cameras, renowned for their superior image sensors and lens capabilities. Complementing our advanced cameras, we employ professional studio lighting setups within the photo booth enclosure. This combination of high-end equipment ensures that all photographs captured are of high resolution, exhibiting excellent clarity, detail, and accurate color reproduction. The resulting images are perfectly suitable for printing in larger formats should you or your guests wish to do so independently after the event.
Are digital copies of the photographs taken during the event provided to the host or guests?
Yes, we understand the importance of digital backups and the ease of sharing memories online. Therefore, digital copies of all photographs captured during your event are provided subsequent to its conclusion. These high-resolution digital files are conveniently shared with you via Google Drive, providing a secure and easily accessible platform for downloading. The digital copies are retained on our Google Drive for a period of one month following the event, allowing ample time for you and your guests to access and download the images.
What is the typical timeframe for the delivery of digital copies after the event?
Our standard practice is to share the digital copies of the photographs within two weeks following the date of your event. This timeframe allows us to process and organize the images to ensure a smooth delivery. However, we understand that you may require the digital copies sooner. If an earlier delivery is desired, we encourage you to make a specific request, and we will do our best to accommodate your needs, subject to our post-event processing schedule.
Will any of the photographs taken at the event be uploaded to social media platforms?
To showcase our services and the fun experienced at events we cater to, we may select a few photographs from your event to be uploaded to our social media channels for promotional purposes. We respect your privacy and preferences. Therefore, we explicitly request that you notify us in advance if you would prefer that no photographs from your event be uploaded to social media. We will fully honor your wishes in this regard.
Where are your operational bases located, and what is your service area for photo booth rentals?
Our primary operational locations are situated in Blacktown, Sydney, New South Wales, and Rowville, Victoria. From these bases, we proudly provide our photo booth services throughout the entirety of NSW and VIC. To ensure fair and transparent pricing, a system of additional travel fees applies for event locations situated beyond a 20-kilometer radius from our Blacktown or Rowville depots. Please refer to the detailed travel charges table provided below to determine if any additional fees may be applicable to your event location.
| Travel Charges |
| 20km – Complimentary |
| Up to 30KM – $30 |
| Up to 40KM – $40 |
| Up to 50KM – $50 |
| Up to 60 KM – $70 |
| 70KM to 90 KM – $100 |
| 90 KM – 120KM – $150 |
| City – $100 |
*\Please note that any applicable toll charges incurred during travel to and from your event location will be added to the travel fee. We strive to provide clear and upfront communication regarding all potential costs.
Are a variety of fun and engaging props provided as part of the photo booth experience?
Yes, we believe that props are an essential element in enhancing the fun and creativity of the photo booth experience. We provide a diverse collection of props carefully curated to be appropriate and thematic for a wide range of occasions. Our standard props collection includes items such as silly hats, oversized glasses, feather boas, themed signs, and much more. You are welcome to inquire about viewing our current props collection. For those seeking a more personalized touch, customized props tailored to your specific event theme or preferences are available at an additional cost. Please discuss your ideas with us, and we will be happy to provide a quotation.
Important Note: For photo booth setups at public events, props are generally not provided due to logistical and hygiene considerations.
Is there a dedicated attendant present to assist guests with the photo booth during the event?
Yes, we include a friendly and experienced attendant with each of our standard photo booth packages. The role of the attendant is to ensure the smooth operation of the booth, assist your guests with using the equipment, encourage participation, and address any questions they may have. For events involving day-long hires or specific operational requirements, unattended operation may be possible, or additional charges might apply. Please discuss your specific needs with us to determine the best arrangement for your event.
What is the capacity of your photo booths in terms of the number of people that can comfortably fit in for a photo?
Our photo booths are designed with spacious interiors to comfortably accommodate groups. Typically, each booth can easily fit six or more individuals, allowing for group photos and maximizing the fun for your guests.
Regarding the printouts, how many are typically provided per photo booth session?
For our standard touch screen photo booth sessions, we typically provide either two classic 2×6” photo strips or one larger 4×6” print per session. This allows guests to have a keepsake immediately after their photo is taken. As mentioned earlier, multiple photo booth sessions are permitted, so guests can enjoy taking photos as many times as they like.
Is it possible to personalize the print template with a custom message or event details?
Absolutely! We understand that many hosts wish to add a personal touch to the photo booth printouts. We offer the option to include a custom message on the print template. In addition to your custom message, our website address and contact details are included at the bottom of each standard print, providing a subtle way for guests to remember our services.
Can your company information be removed from the print template if we prefer a cleaner look or complete customization?
Yes, it is possible to remove our standard website and contact information from the print template. This can be achieved through the use of a fully customized print template designed to your exact specifications. While a basic custom message can be added to our standard template, complete removal of our information necessitates a fully customized design, which incurs a $50 charge to cover the design and setup adjustments.
Are your photo booths designed to be easily moved and set up at different event locations?
Yes, our photo booths are designed with portability in mind. They can be efficiently transported and set up at a variety of indoor event locations.
What essential provisions or requirements do you need from the client at the event venue?
To ensure the smooth operation of our photo booth, the only essential provision we require from the client is access to a standard electrical power outlet in close proximity to the designated setup location for the booth.
Could you please outline your payment terms and clarify if a deposit is required to secure a booking?
Yes, to secure our services for your event date, we require a non-refundable deposit of 50% of the total booking cost at the time of booking. The remaining balance is typically due prior to the event date. Our preferred method of payment for both the deposit and the final balance is via direct bank deposit, as this is a secure and efficient method for both parties. We can provide our bank account details upon confirmation of your booking.
What is your policy regarding cancellations should unforeseen circumstances arise?
We understand that plans can sometimes change. Our cancellation policy is as follows:
- Cancellation more than six weeks (42 days) prior to the scheduled event date: You will receive a full 100% refund of any payments made, including the deposit.
- Cancellation between four to six weeks (28 to 41 days) prior to the scheduled event date: You will be eligible for a 50% refund of the total booking cost.
- Cancellation within one to four weeks (7 to 27 days) prior to the scheduled event date: Unfortunately, no refund will be provided for cancellations made within this timeframe.
We encourage you to contact us as soon as possible if you need to discuss a potential cancellation or rescheduling of your event.
Do you have a Working with Children Check?
Yes, absolutely. Ensuring the safety and well-being of children is our paramount concern. Therefore, we rigorously verify that every single one of our attendants holds a current and valid Working with Children Check (WWCC) certificate.
Do you carry public liability insurance to protect against unforeseen incidents?
Yes, for your peace of mind and protection, we maintain comprehensive public liability insurance coverage up to $20 million. This insurance provides coverage for potential third-party property damage or bodily injury that may occur as a direct result of our operations during your event. We are happy to provide further details or documentation of our insurance coverage upon request.
